Your 60-day request window

Submit your refund request within 60 days after your order is delivered. The request window starts from the delivery date.

Start with your order details

Use the contact page or email support@generawa.shop. Include your order reference or number and tell us which item your request concerns.

Follow the return instructions

Your request is handled by Generawa support. They will explain the next steps and any return instructions for your order.

Follow the instructions provided by support when arranging your return.