Your 24-hour request window

Send your cancellation request within 24 hours of placing your order. The window starts at the time the order is placed.

Contact Generawa support

Use the contact page or email support@generawa.shop. Include your order reference or number and the billing email used at checkout.

Clearly state that you would like to cancel the order so support can identify your request.

Wait for support confirmation

Cancellation requests are handled manually. Sending a request does not automatically cancel your order.

Generawa support will confirm the order status and the next steps. You can also check order tracking for confirmed updates.